# Status, servicing & renewals

*Part of [JuicyPolicy SKILL.md](/SKILL.md). Preview.*

## Status

An enrollment moves through: awaiting consumer → signed → submitted → carrier billing → active. It can also end as expired, cancelled, or needs documents. Each change carries a plain consumer message the assistant can read out as is.

## Payments

JuicyPolicy never collects premiums. When the status reaches carrier billing, the desk passes along the carrier's name and official payment instructions. Tell the consumer: coverage is not active until the first premium is paid to the carrier by its due date.

## Servicing

After the policy is active: policy number, carrier, plan, members, premium, renewal date, and the licensed agency's contact for changes the assistant should not make itself (address changes that move counties, income changes, adding a newborn, cancellations).

## Renewals

Each fall, the desk re-runs the quote for the existing household with next year's plans and shows the difference against the current plan. Same consent rules: a plan change needs a new consent record and a new enrollment.