# Knowledge base

*Part of [JuicyPolicy SKILL.md](/SKILL.md). Preview.*

Curated, dated, sourced answers for customer service on California marketplace coverage. Use it instead of answering from memory.

**What the assistant provides:** the consumer's question in plain words.

**What comes back:** the best-matching articles, each with a title, a plain-language answer, the source, and the date it was last checked.

**Topics covered**

Open enrollment dates · special enrollment and qualifying events · metal tiers · Enhanced Silver 73/87/94 · premium tax credits · Medi-Cal thresholds · the poverty-level table · HMO vs PPO vs EPO · checking a doctor · deductible, copay, coinsurance, out-of-pocket maximum · first premium (binder) payment · effective dates · documents needed · Form 1095-A and taxes · California's individual mandate · changing or cancelling a plan · dental and vision · what a certified agent does and that it is free · the assistant's role · what income to report · immigration status · Kaiser · minimum-coverage plans · HSA plans · renewals.

**Rules**

- Quote the source and date when the answer involves dates, dollar amounts or eligibility.
- If nothing matches, say you do not have a sourced answer and offer the licensed human agent.
- English and Simplified Chinese articles are planned.